Cancellation Policies and Booking fee's are in place to secure an appointment solely for you.

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Terms & Conditions – Important Booking Information

Thank you for choosing to book your treatment with me. These policies are in place to protect appointment availability and ensure a smooth experience for all clients. By booking an appointment, you agree to the terms outlined below.

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Booking Fees & Securing Your Appointment

All appointments require a booking fee to secure your chosen date and time. Your appointment is not confirmed until the booking fee has been received.

Booking fees are deducted from the total cost of your treatment.

Due to the time reserved specifically for you, booking fees are non-refundable if cancellation or changes are made within the stated timeframes below.

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Lash & Brow Treatments (excluding Permanent Makeup)

A 50% booking fee is required for all lash and brow services, including but not limited to:

• Lash extensions

• Lash lifts and tints

• Brow lamination

• Brow tinting

• Brow waxing

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Cancellation & Appointment Changes

More than 48 hours’ notice

• One appointment date change is permitted and your booking fee can be transferred to the new appointment date.

Between 48 and 24 hours before your appointment

• The 50% booking fee will be retained and is non-refundable.

Within 24 hours of your appointment or failure to attend

• The full treatment cost will be payable.

If I am able to refill your appointment slot, the fee may be refunded (less a £2 administration fee) or transferred towards a future appointment.

Late cancellations are difficult to refill due to the time reserved exclusively for you and the limited opportunity to offer the appointment to another client.

If you change your treatment choice within 48 hours of your appointment to a shorter service, the original appointment time booked will remain chargeable.
For example, changing from a full set of lash extensions to a lash lift where the appointment time is significantly shorter.

If you wish to transfer your appointment to a friend or family member within 48 hours, this may be possible provided they have completed any required consultation forms and patch tests prior to the appointment.

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Permanent Makeup & Tattooing

Consultation

A consultation is required for permanent makeup treatments.

The consultation fee is £20 and will be deducted from your treatment balance if you proceed with your treatment within 6 months of your consultation.

Please ensure all consultation forms are completed before your appointment.

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Booking Your Permanent Makeup Appointment

Following consultation, a £30 permanent makeup booking fee is required to secure your treatment appointment.

The consultation fee and booking fee (£50 total) will both be deducted from the final treatment cost.

The permanent makeup booking fee is non-refundable due to the preparation, administration, bespoke treatment planning and products required specifically for your appointment.

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Changing Your Permanent Makeup Appointment

A single appointment date change can be made with a minimum of 7 days’ notice. Your booking fee can then be transferred to the new appointment date.

Booking fees cannot be transferred to another treatment type (for example, from permanent makeup to lashes), as consultations, patch tests and products vary between services.

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Perfecting Sessions

A permanent makeup perfecting session is included in your treatment price and should be completed between 4–9 weeks after your initial treatment.

Your perfecting appointment should be booked as soon as possible following your initial treatment.

If you need to reschedule your perfecting appointment, a minimum of 7 days’ notice is required.

If you are unable to attend within the recommended timeframe or provide sufficient notice, your perfecting session will become a chargeable appointment at £50.

No-shows or cancellations within 48 hours for permanent makeup appointments will result in the full treatment cost becoming payable.

If I am able to refill your appointment slot, the fee may be refunded or transferred towards a future appointment.

Please note that permanent makeup results are not final until the healing process is complete. This is usually 4–9 weeks after treatment.

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No-Show Policy

I value both your time and mine. When an appointment is missed without notice, it is often impossible to refill the space at short notice.

Failure to attend your appointment will result in the full treatment cost becoming payable.

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Late Arrival Policy

I understand that occasionally delays happen. If you are running late, please contact me as soon as possible.

Clients arriving more than 15 minutes late may need to have their treatment shortened or rescheduled to avoid impacting other appointments.

Any shortened appointment will still be charged at the original treatment price booked.

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Payment Policy

Payment is due in full at the time of your appointment.

Payments can be made by:

• Cash

• Bank transfer

• Card payment

If you anticipate any difficulty making payment, please contact me before your appointment.

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Refund & Treatment Concerns

Your satisfaction is important to me. If you have any concerns regarding your treatment, please contact me within 7 days of your appointment using the contact details provided in your booking emails.

Treatments are bespoke and results can vary between clients due to individual skin, hair, healing and natural features.

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Bespoke Treatment Policy

Every treatment is individually designed to complement your natural features, lifestyle and desired outcome.

While I will always work with you to achieve the look you are hoping for, some factors are outside of my control, including natural hair growth, skin type, healing response and existing facial features.

Please be aware that inspiration images are often edited or filtered. I cannot guarantee an identical recreation of another person’s treatment, as every client’s natural features and results will be unique.

Patch Tests & Consultations

Where required, patch tests and consultations must be completed before treatment.

Failure to complete a required patch test or consultation may result in your appointment being cancelled, and any booking fee may be retained.